Terms of Use

Medical Intertrade d.o.o. respects the privacy of any visitor to this site and the person with whom he or she enters into a business relationship. We would like to inform you which information we collect and how we use it. You will also find out what your rights are related to the processing of your personal data. The collection and processing of your data is carried out in accordance with the Universal Declaration of Human Rights (EU) (2016/679) and the Act on the Implementation of the General Data Protection Regulation. We take all necessary measures to ensure compliance with the applicable regulations.

When we collect your personal information or when you share it with us, we follow the following basic principles:

  1. We respect your privacy and choices.
  2. We check if privacy and safety pervade everything we do.
  3. We do not send you promotional content unless you requested it. You can change your mind at any moment.
  4. We never offer or sell your data.
  5. We are obliged to protect your data and make them safe. Therefore, we only work with trusted partners
  6. We are obliged to use your data openly and transparently.
  7. We do not use your data for purposes we have not informed you about.
  8. We respect your rights and always try to meet your requests to the highest extent possible and in accordance with our legal and operational duties.

For more information on the method of implementation of privacy policy, we have provided your rights and data types which we can obtain directly from you via interaction with you, how we can use them, who we can share them with and how we protect them. Naturally, all these situations do not need to refer to you. In this Privacy Policy you can find an overview of all possible situations of our interaction.


  • Who we are
  • What are personal data
  • Data we collect
  • Personal data storage
  • Transfer of personal data to third persons
  • Automatic recording of data (non-personal data)
  • Use of cookies
  • Links to other web pages
  • Safety of personal data
  • Processing of personal data of minors
  • Your rights
  • Notification to supervisory body of breach of safety of personal data
  • Changes of Privacy Policy
  • Contact

Who we are

Medical Intertrade d.o.o., with the headquarters at the address Dr. Franje Tuđmana 3, Sveta Nedelja, Croatia, Personal Identification Number: 4492664153 manages the collection of personal data in accordance with the provisions of the General Regulation on the Personal Data Protection and the Act on implementation of general provision on Personal Data Protection. Expressions „Manager“ “Medical Intertrade“, „us”, „our” or „we” refer to this subject.

We respect the privacy of any person who visits our website www.medical-intertrade.hr, communicates with us otherwise or has a business relationship with us.

The following Privacy Policy describes which data Medical Intertrade will collect and how this data will be used. You will also find out what to do if you want your personal data, collected or preserved during your previous interactions with us, to be removed.

What are personal data

Personal information is any information relating to a natural person who is identified or identifiable; a person who can be identified is a person whose identity can be identified directly or indirectly, in particular on the basis of an identification number or one or more features specific to their physical, psychological, mental, economic, cultural or social identity.

The time period in which the Manager keeps the collected data is described in more detail in the Keeping Personal Data section.

Dana we collect

  • Personal data of web site users
Access to website www.medical-intertrade.hr is free and does not require registration. By contacting us via email you give us your data (contact, username, personalized email address, and other information you specify in the message text). This information is only available to authorized persons at Medical Intertrade who receive them in order to resolve your queries. Giving your personal information is voluntary. We do not process more personal information than we really need to answer your query.

Method of collecting personal data

Which information we can get from you

How and why we can use personal data

Storage period

Legal basis of collection

Directly from the user by receiving email to the email address mentioned on the website

Name and surname


Phone number

Email address

Invoice number

Answering inquiries and performing actions required by inquiry (e.g. issuing invoices based on the order placed)

Time required to meet a request

Legitimate interest of data processing upon request

  • Personal data of natural persons collected within the business relationship

In everyday business, we come into contact with personal data of natural persons employed in legal entities we cooperate with, craftsmen and natural persons performing independent business.

Method of collecting personal data

Which information we can get from you

How and why we can use personal data

Storage period

Legal basis of collection and processing

Directly: from a natural person

Indirectly: from the court registry, business partner’s website

Name and surname

Phone number

Mobile phone number

Email address used in professional purposes

Business account number

Personal Identification Number

Business communication

Performance of contractual obligations

Direct marketing

From the beginning of the co-operation until the requirement of keeping - the termination of the business relationship ceases, the statutory deadline for data kept under the law

Legitimate interest, performance of contractual obligation

Storage of personal data

We keep all personal information as long as it necessary to achieve the purposes for which personal information was collected and processed.

All personal data we process on the basis of the law are kept within a legally defined period.

All personal data we process for the performance of a contractual relationship with an individual is kept for the time period required for the performance of all contractual obligations in accordance with the contract and the law (the Mandatory Relationship Act).

All the personal data we process on the basis of an individual's privacy are kept until withdrawal of consent. Collected data collected in such manner will be deleted prior to withdrawal of the consent if the purpose of the processing has ceased.

All personal data we process based on a legitimate interest are kept only when there is the purpose of processing such personal data.

Transfer of personal data to third persons

We would herewith like to inform you that, while carrying out the purpose for which you have provided your personal information, we may have subcontractors, and your personal information may only be transferred to our contractual partners with whom we have concluded a service contract and a confidentiality and safety assurance contract from any kind of threat.

Contractual partners we cooperate with are, for example:

· IT system maintenance service providers

· email providers (for example, Mailchimp and others)

Your personal data shall not be transferred to third countries which do not have adequate personal data protection.

Automatic recording of information (non–personal data)

When you access our website, general, personal information (number of visits, average visit time, visited pages) is automatically recorded (not as part of the application). We use this information to measure the attractiveness of our website and improve its content and usefulness. We do not use the collected data for other purposes and we do not transfer it to third parties nor to third countries.

The use of cookies

Cookies are invisible documents that are currently saved on your hard disk and allow us to recognize your computer the next time you visit the web site. We use cookies only to collect information used for the use of the website and to optimize our online advertising activities.

Links to other websites

This website may contain links to other websites which can provide useful information to users of this site. These privacy policies do not apply to these pages and we are not liable for the privacy policy contained in these sites or for the content of these websites.

Personal data safety

We take all necessary steps to ensure the safety of your personal data. Your data are protected from loss, destruction, forgery, manipulation and unauthorized access or unauthorized disclosure at all times.

We use technological and safety measures, rules, and other procedures to protect the personal data of the users of this website from unauthorized access, misuse, detection, loss or destruction. In order to ensure protection of data privacy of website users, we use industry-standard security measures, firewall and password protection. However, the site visitor must make sure that the computer they use is safe and protected from malicious software such as trojans, computer viruses, and worms. Website visitor is aware that without adequate safety measures (such as secure Internet browser configuration, updated antivirus programs, personal firewall programs, unused programs from suspicious sources) there is a risk that the data and passwords used to prevent access to personal information may be disclosed to unauthorized third parties.

Processing of personal data of minors

We do not collect personal data about minors (defined as persons under the age of 18) without prior express written consent of her / his legal representative. The Legal Representative has the right, at their own request, to review the data provided by the minor and / or request the deletion of such data.

Your rights

Right to information
You have the right to receive clear, transparent and easy-to-understand information about how we use your personal data and know what your rights are. For this reason, we provide this information in these Rules.

Right of access

You have the right to access your personal data you have provided (subject to certain restrictions). If the claims are manifestly unfounded, excessive or frequent, we may refuse to act upon the request.

Right to correction

You have the right to request correction of personal data if they are incorrect and / or their supplement if they are incomplete.

Right to deletion / right to be forgotten

In some cases, you have the right to request the deletion or removal of your personal data. Please note that this is not absolute right because we can have legal or legitimate grounds for keeping your personal data. If you want to delete your personal data, please contact us via the details below.

Right to objection to direct marketing

You can choose not to receive direct promotional content at any time.

Easiest way to do so is by clicking on the logout link received in any email or via the promotional content we sent you.

Right to withdraw consent for data processing based on consent at any moment

Consent for data processing can be withdrawn when data processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing on the basis of consent prior to its withdrawal.

Right to file a complaint to processing based on legitimate interests

You can file an objection to processing data at any time when data processing is based on legitimate interests. To complain, please contact us via the details below.

The right to file a complaint to the supervisory body

You have the right to contact the Data Protection Authority (Personal Data Protection Agency) to file a privacy complaint and how to enforce our privacy policy. Please do not hesitate to contact us via the details below before filing a complaint to the data protection authority.

The right to transfer data

You have the right to move, copy or transfer your data from our database to another database. This right applies only to the information you provided under contract or consent and if processing is carried out by automated means.

Right to limitation of processing

You have the right to request limitation of your data processing. This right limits the processing of your data, which means we can store them, but we can not use them or process them further. It refers to the limited circumstances prescribed by the General Regulation on Personal Data Protection and are listed below:

  • respondent (i.e. you) disputes the accuracy of personal data for the period which enables the manager to check the accuracy of personal data;
  • processing is illegal and the respondent (i.e. you) opposes deletion of personal data and instead asks for a restriction of their use;
  • processing manager no longer needs personal data for processing purposes, but the respondent requires them for the purpose of establishing, enforcing or defending legal rights;
  • respondent (i.e. you) filed a complaint to the processing based on legitimate interests of processing manager, expecting confirmation of whether their legitimate interests exceed the respondents’ reasons.

The right to turn off cookies

You have the right to turn off cookies. Internet browsers are typically programmed so that accepting cookies is the default setting, but you can easily set it up by changing your browser settings.

Many cookies are used to improve the use or functionality of websites / applications; therefore, turning off cookies can disable the use of certain parts of the website / applications.

If you have any questions about exercising your rights, please contact our Personal Data Protection Officer, whose information is provided at the end of this Privacy Policy.

Notice to the supervisory body about breach of personal data safety

In the event of a breach of personal data safety, we are obliged to notify the competent authority unless it is likely that the rights and freedoms of the individual were not violated. When there is a suspicion of a criminal offense due to a violation of the law, we will notify the competent authorities of such violation.

In the event of a violation which may cause a high risk to an individual's rights and freedoms, we shall, without undue delay, immediately inform the individual the personal data refer to. Notice to individual will be written in an understandable and clear manner.

Changes to Privacy Policy

Any change to our Privacy Policy shall be published and available at our website.

Personal Data Protection Officer

If you have any questions regarding our privacy policy or the processing of your data, please feel free to contact our Personal Data Protection Officer at the email address: Enable JavaScript to view protected content. or phone + 385 1 3374 841.